Lead With Integrity

One of the most important aspects of leadership in any organization is building trust within the team. If there is no trust between team members and nobody trusts the leadership, the organization simply cannot succeed. [...]

Customer Service at its Best

Oh, what I would give to have an entire company full of employees like this. Watch these videos of Southwest Airlines employees making their jobs enjoyable and their customers’ experience memorable. Do you think they’ll fly SWA again? You bet they will.? So the question is, what are you doing in your business to [...]

Big Banks Get Low Approval Rating

by Matt Wegner, founder and lead coach at Matt Wegner Coaching, www.financialexcellence.net.

Ahh, here it is. The sad but predictable reality that big banks stink.? This Yahoo article is one of many highlighting a dismal customer approval rating yet again for the big boys of finance.? Every year Forrester’s Customer Advocacy rankings are released [...]